After a very long wait for delivery of package my package was dumped inside my gate in the snow without any notification of delivery. Clearly a ring of a doorbell or a text message is far too much to expect of these people! When I found the package the cardboard has disintegrated in the snow and the content was wet. I am currently awaiting delivery of another item for them -this time the package (which was given a 5 day delivery timeframe by vendor) came from France to Dublin in three days but has been sitting in UPS depot in Finglas for the past 4 days with no tracking update. When I phoned the company to enquire about delivery I was advised firstly that there were delays on euro tunnel and then that customs sometimes cause delays. I had to explain to the customer service person that the tracking advised that the package was in their dublin depot and I was then advised that hazardous weather conditions were causing delay (although weather conditions are perfectly fine at present!) Apparently the tracking will be updated when they get round to removing my parcel from "the long truck" 🥴 Very poorly managed company that provides a very poor service through careless/incompetent staff.
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