Really disapointed with this service. Expected delivery 5 days ago and now parcel is no longer out for delivery, it has been updated to "on the way", with no estimated delivery time. I have rang so many times ive lost count, reached boiling point today. Rang AGAIN and was told my parcel was 100% in swords and that a time would be arranged for me to collect it. I decided to visit the swords depot myself to try speak to depot manager. Checked opening times and directions on google and arrived to see sign stating they had permanently moved premises. Eventually got into the Business Park and the offices were empty. Was lied to numerous times and repeatedly told i would receive a call from depot within an hour with an update and that my case was marked urgent, on none of these occassions did i get a call. Eventually received a call to say my package was on a van and would be delivered yesterday, still no sign and im not holding my breath. I have learned today, that the parcel was stolen/lost and an investigation has been opened. AVOID using UPS at all costs, its an absolute nightmare and the worst experience i have ever had to endure with any courier. The customer service is a disgrace, theyre programmed like robots to repeat the same thing over and over and constantly lie, they dont care at all. They owe me a parcel, and a star!
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