UPS is a terrible company, and I don't think anyone should use them. The latest problem I have experienced: a parcel that was shipped from the US, and arrived in Dublin on the 30th of November, has been sitting in Finglas Dublin since that date. I have called customer support twice - once on the 6th of December, and once this morning - to enquire as to why it was running so late, and this morning I was told the parcel had gone missing.I don't understand how this company has the cheek claim they are a professional logistics company. Their website is atrocious, their customer support is horrendous and singularly unhelpful. And in the last 2 - 3 months I have had multiple parcels arrive late and / or go missing.This is a clear example of management cutting costs in the service of profits. Typical US company more interested in the bottom line rather than customer satisfaction.
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