Disaster!!!!My packaging was meant to be delivered on 24 th November got message saying that custom charges need to be paid so paid them through there website on 22nd November got confirmation email with receipt and invoice no of a payment. It was not delivered on 24th was moved to be delivered on 25th and that was on there end. On 25th didn’t receive it tracking was updated that tracking info will be provided as soon as possible then was saying that tracking info is not available so rang them yesterday on 1st December customer assistant said will be all sorted through depot and they give me a call to know when it will be delivered. Never got a call back and on 2nd December got a message with a payment request to clear customs and a phone no. Rang them on a phone no provided explained that all is paid and have email from them with proof off payment they said i need to ring other no to get that sorted because driver should bring delivery today and if I won’t pay not getting my delivery and i said i have a proof of payment said can’t help with that gave me other no to ring so i rang on to the no provided explained the situation again and said invoice no and a receipt i have can’t sort this problem and told me to ring a number i was ringing in a first place so i rang them again explained again same thing and what i was told they said receipt and invoice no is not gonna sort out this issue and i have to send email with proof of payment that they would give me reference no of payment and then ring them back with that and then they will give contact details to driver to prove that it’s paid. Spend more then an hour on a phone being forwarded between two phone no with no problem sorted provided them tracking no , payments invoice no and they still can’t sort a problem even tho payment was made through there website in November and confirmation email was sent and package originally meant to be delivered on 24th
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