My twin daughters both ordered charms from Thomas Sabo as presents for each other but separately from one another . One parcel was delivered but the other was marked as delivered but it to No 20 . ( we live at 18) . Basically was told my Thomas Sabo and UPS its up to you to go get this parcel (which we were told they didnt have i don't know the occupants and unfortunately not everyone is honest) . Why the driver delivered to two different houses i literally cannot explain and our claim was denied by Thomas sabo for what was also a fault of UPS
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