I am incredibly frustrated with this service and wish brands would cease using it. My husband purchased an expensive pair of boots for me as a Christmas gift on Black Friday, expecting delivery on the 10th of this month. Instead, we received an email claiming our package was delivered on the 9th at 7 PM, while we were home at that time. No one visited our house, and we have no proof such as a signature or photo. The support team stated the package was delivered by a representative named Daren and received by him, which is baffling. We even asked neighbors for any video footage from that day, and none showed any delivery to our house. It seems like our package was deliberately taken. After multiple attempts to resolve this through calls, emails, and chats, we were met with frustration. They claimed the delivery person would reach out, but that never happened. Ultimately, we were informed that the case is closed and it's no longer their issue. This experience has been incredibly frustrating, and I urge brands to reconsider using this service.
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