Still waiting on my package. I ordered a new phone last week. It went into castle donington and has not moved for 5 days now. I get a few days of a wait, but nearing a week of a wait is ridiculous, especially for an item as small as a phone.
Compared to Amazon's own delivery services or DHL/DPD, UPS seems to not care about delivery items in a timely manner. I would avoid them if you can. The only reason I'm dealing with them is because amazon automatically used their as their carrier for my package.
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