They have rescheduled a pick-up 4 times already, different people give different information, sometimes they pretend they did not see the address correctly and they tried to pick up the packages at the destination address, other times they pretend they did not see the pick up scheduled at all in the system, now they tell me they can not see today's appointment for a pick up and it has to be rescheduled for after Easter, even though one of their operators told me yesterday that the driver was supposed to pick up the parcels today before 13:00. Disgrace, incompetence, lack of respect and total lack of structure (although this is very common in Norway).
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