I am buying a lot of stuff online, and often you cannot choose the delivery service. With DHL it works every single time. With UPS, 90-100% of the cases, it does not work. Regular pattern: we are at home, we get a message they just tried to deliver the parcel and had no success, there is no car or person outside. The same repeats 2 days later, and then 4 days later. After that they ask some other delivery service to do it for them. I have contacted UPS customer support most of the times and the answer is always "we do not have a clue what happened and if we did, we could not tell you" (paraphrased). The worst was the last time, when they were unable to locate the address (though it has not changed for a long time), and after that just not even tried again. On top of this, they do not have delivery points (DHL has many), the courier does not call, and you do not get any phone or email address when the delivery fails. Honestly, it seems they are not even trying.
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