UPS failed to deliver a carpet to me despite many phone calls and emails. The customer service was emphatic but there didn't seem to be any direct communication between the customer service and the driver. The customer service kept writing in the system that the driver must take the carpet to my house and leave it there. The driver did not visit my house or call me when he claimed he did visit. I was at home waiting for the delivery when I got an sms saying I was unavailable, for which reason he did not deliver the carpet but took it to an access point instead. I did exactly as UPS told me to do but I never received the carpet. I had for six weeks a note on my door saying the driver can leave the carpet there in case I am not at home. After six weeks waiting, I fetched it myself at own cost. I will never again order anything delivered by UPS.
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