Unacceptable Service and Lost DocumentsI am beyond frustrated and disappointed with UPS. Recently, my husband and I trusted them to handle an incredibly important shipment containing both of our passports and green cards. These are not just important documents—they are irreplaceable, life-changing forms of identification.To our horror, the package was lost. We immediately reached out to UPS, and they opened an investigation, which we appreciated at first. However, after weeks of waiting, UPS told us they couldn't find the package and offered us a measly $100. That’s it. No apology, no real resolution, just an insulting token amount, as if our lives and personal identification were worth so little.This is absolutely unacceptable. The lack of care and urgency shown by UPS is appalling. They did not take our situation seriously and showed no genuine concern for the consequences of losing our vital documents. Their response was dismissive at best. A $100 reimbursement for something as serious as passports and green cards is a slap in the face. We have no idea where our documents are, and now we’ll have to deal with the stress and expense of replacing them, which is no small feat.We will never use UPS again. They clearly do not care about their customers or the importance of the items they’re entrusted with. If you value your important documents and peace of mind, do yourself a favor and avoid UPS at all costs.
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