Below is a summary of my saga with customer service upon submitting a claim:• I had an active monthly subscription that began 8/2024. • My claim was rejected on the grounds that I didn't have an active subscription, despite never receiving a cancellation email and despite the subscription being still reflected as active in my account on the upsie website (screenshots were provided).• According to the CS reps, my subscription was supposedly cancelled in August 2025, even though it was not initiated by me nor was I notified.• My claim was rejected since I was unable to provide proof of continued subscription billing for a subscription that was canceled without my notice or consent.• AKKO’s further investigation cited cancellation of my contract in 2023 as the reason why my contract was no longer active, despite my current contract only being activated. At best this demonstrated sloppy research.• After summarizing the email chain I'd been subjected to in preparation for leaving a review, my request was escalated and AKKO was finally willing to reinstate my contract provided I pay the missing months to bring the account up to date (a reasonable ask) in order to process my claim. For this, I have added one starvback.While I'm glad I was able to finally get the issue resolved, it should not have taken this much effort to correct an issue that clearly occurred on their end, and has greatly shaken my confidence in a company that I used to recommend to friends and family.
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Upsie offers warranties for all of your electronic devices and appliances. We have the same great coverage as retailers, but at prices that are up to 70% lower! Upsie was created for consumers and we are dedicated to making your warranty experience positive and hassle-free. We always tell you exactly what your warranty covers before you buy and store your receipt in our system so making a claim to our 24/7/365 claims line is quick and easy.See more
