My son's IPhone 13 Pro, less than 1 year old, took water into the charging port and couldn't charge with a cable anymore. Everything else worked fine. He was able to charge, wirelessly.Started the Upsie Claim on a Thursday and had no problem getting thru to a live agent who gave me a case number.Gave us the option to go to an Upsie certified repair shop or Apple genius bar.Took phone into Apple store the next day and Apple said , phone could not be repaired due to water damage.Gave that information and official Apple diagnosis to Upsie on Saturday AM. At that point the rep from Upsie said , they need for the claim department to come to a resolution on what next would be done.By Tuesday, I called a few times with Upsie and always got thru very quickly to a rep, they asked some exact info on the model type, memory, etc. and said claims needed that info to make an decision.Tuesday, I was informed that they would either send me a replacement or they made a cash offer of $699. I took the cash offer and thought that was fair. I believe my 2 year policy had a $149 deductible for replacement. Had the cash into my account on Thursday via Zelle.All in all, I thought the process was pretty smooth and it was always easy to reach an Upsie rep. I think they did not nickle and dime me and gave me a very fair cash value for the almost 1 year old phone.Important to note. My son's phone was able to be charged via wirelessly so the extra days for them to complete my case, was okay.I think Upsie handled it very well and I am very satisfied with how this went. Their insurance is SO much cheaper than Apple or a carrier insurance plan, and it was handled well, in my opintion
Claim your business profile now and gain access to all features and respond to customer reviews.
Upsie offers warranties for all of your electronic devices and appliances. We have the same great coverage as retailers, but at prices that are up to 70% lower! Upsie was created for consumers and we are dedicated to making your warranty experience positive and hassle-free. We always tell you exactly what your warranty covers before you buy and store your receipt in our system so making a claim to our 24/7/365 claims line is quick and easy.See more
