They charged my credit card when I never actually submitted the order. I filled the order form out, including credit card, but I changed my mind and I backed out of the site. To my amazement they processed the charge immediately. I called to ask why it was charged and to cancel the order that I never placed.
I was told it would be 18 days to refund $328 on an order I never really made. On day 18 I emailed for the refund and was told it was being sent to process the refund that day and it would be another 2-5 days. Well, guess what?? Yep, you got it!! Still no refund, no more email reply, nobody answers the phone... yeah!!
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#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.
We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.
Our in-house professional Podiatrist designs each custom orthotic.
Our Guarantee:
If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!See more
