I ordered to knits for my son for Christmas on December 4th and I have still not received anything. I got an email immediately thanking me for the order - and saying that they would get it ready to be shipped. And then...nothing. They only have a support email address and I have been writing them, but with no response. I will not recommend buying from them. Should've checked Trustpilot, as I can see, that others have dealt with the same problem.
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Uptus Studios is a Toronto-based independent fashion label focused on minimal luxury and timeless essentials. Founded in 2023, the brand was built on the idea of creating elevated, heavyweight pieces designed to be worn with quiet confidence.
We specialize in premium knitwear, raw denim, and structured essentials crafted in limited quantities. Rather than mass-producing inventory, many of our collections operate on a preorder model. This allows us to:
• Produce intentionally and reduce waste
• Invest in higher-quality fabrics and construction
• Offer exclusive, limited runs instead of overstocked basics
Because certain collections are made-to-order or produced in limited drops, fulfillment timelines may vary depending on manufacturing and international logistics. Estimated timelines are always communicated at checkout and through update emails.
As a growing independent brand, we are committed to improving fulfillment speed, transparency, and customer support while maintaining the quality standards our community expects.
If you ever have questions about an order, our support team is available via email and we’re continuously working to improve response times.
Thank you for supporting independent fashion.
— The Uptus Studios Team
support@uptusstudios.caSee more
