This has been one of the most unprofessional and poorly managed services I have ever encountered. The installation was scheduled for 10:00 AM, a time I confirmed with the company multiple times due to a medical appointment. However, the installer arrived an hour early and claimed he wasn’t informed of the correct schedule. During our phone conversation, he was rude and abruptly ended the call, stating it was “not his problem but the company’s.” What followed was complete disarray. The company rescheduled the installation three times in one day, and no one showed up each time. Eventually, I was told that the installation couldn't happen at all because the company lacked the necessary materials. This level of incompetence is unacceptable for any business claiming to provide professional services. Despite no service being delivered, the company attempted to hold me accountable and sent a demand for payment. I formally responded, explained the situation, and tried to resolve the matter amicably, but the company has ignored my correspondence for over a month. To make matters worse, the payment demand included an incorrect contract date, further demonstrating a lack of professionalism and attention to detail. Overall, this experience illustrates a total absence of organization, accountability, and respect for the customer. I made every reasonable effort to resolve the situation, but the company chose to disengage entirely. I strongly advise others to think carefully before using this service.
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From small beginnings The UPVC Company is now one of Scotland’s largest window & door installers.
Over 20 years ago Jim McGill recognised that companies were charging highly inflated prices for UPVC windows and doors. With a loan from the Prince’s Trust he started to manufacture windows & doors from a small unit in Uddingston and offered Customers a top quality product at realistic prices.
The business went from strength to strength and within 5 years moved to bigger premises to meet demand for their products.
The UPVC Company now employs over 70 people and all doors & windows are made using some of the latest technology and production techniques in their bespoke factory in Wishaw. The materials used in manufacture are to British Standards or higher and all products are made to the latest safety and security standards and are fully guaranteed for TEN Years.
All windows have gas filled energy efficient low E glass & warm-edge spacer to further reduce heat loss saving not only money but also reducing energy usage in the home.
As well as windows, over 500 door styles are available and we also have a full range of French, Patio & Bi-fold Doors to give you easy access to your garden so you can take maximum advantage of the spring and summer weather.
We cover the Central belt of Scotland and have supplied over 200,000 customers with new windows and/or doors.
The company's sales and installation teams are highly trained in identifying the best product for each customers’ needs and making sure that the whole process runs smoothly from start to finish.
“We never compromise on quality and part of the service is that customers are not asked to part with a penny until they are completely satisfied.
Our after-sales service is also second to none and I offer my personal guarantee that customer satisfaction is given the number one priority in this company.” Says Jim McGill the MD. “I believe in offering top quality at a realistic, fixed price,”See more
