Overall I like the bike that I purchased, however I feel Upway was deceptive and not truthful about some of the details and features of the bike they sold to me.
I purchased a Velotric nomad 2x bike. The bike was marketed as this specific model on the Upway website. This bike has certain features which are unique to this specific model. When assembling the bike I noticed these features were missing. I called for assistance and Upway sent me to the bike manufacturer, which was fine.
When working with the bike manufacturer the looked into the specifics of the bike and informed me, “ We found that the display, battery, and controller do not match the standard Nomad 2X configuration, and firmware from a different model is currently installed.
Because of these changes, the system no longer aligns with the official Nomad 2X specification, which prevents us from validating its reliability or safety.”
This was very disappointing to learn. I reached out to Upway with these findings to inform them of my dissatisfaction as there was no indication of these modifications on the original Upway bike listing. The bike does not have the features which I thought it would before purchasing. Upway told me that this was normal and bikes are sold “as is”.
To me this seems very deceptive of any company to market a bike as a specific model, when in fact it isn’t. I asked for a partial refund and Upway denied this. I will not be using this website in the future. Upway needs to stand behind the bikes they are marketing and not pass the burden back to their customers.
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At Upway, we are offering a large selection of affordable and professionally reconditioned e-bikes.
