AWFUL. AVOID. Not sure how this company is coming out ‘top’ on comparison sites and has so many stars on trustpilot.
I got a relatively decent offer for my phone as being top on the comparison site silly me didn’t click onto the trust pilot reviews as it showed lots of green stars! Trade in confirmation was 06/01/26 and I was advised money would be in my bank within 7 workings days.
7 working days passed, no money. Chased them and was advised it’s with the accounts team and they are waiting on them for a date for the money to be transferred. All I kept getting told is I will receive a text as soon as they confirm a payment date.
Another week passed, no money. Asked for them to pay me immediately or send my phone back. Apparently they couldn’t send my phone back now as it’s been sent for repairs!! So now they can’t send my phone back and have not paid me for 3 weeks!
Anyway, after numerous emails and asking them to pay me or send my phone back as they’ve basically stolen my phone. 5 WEEKS LATER, they finally pay the money.
I’m not even sure they would have if I hadn’t have emailed them so much and threatened OFT.
Awful company. AVOID!
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