Urang is the worst property management company I have encountered in my time as a homeowner. Staff are frequently unhelpful, and formal complaints are routinely ignored or left unresolved.
In 2021, with the approval of the RTM directors, Urang appointed a company called Tri Fire to carry out a fire safety inspection at my building. That company has since been widely discredited and found to have fraudulently issued fire safety certifications, including EWS1 forms. Despite this, Urang waited five years before commissioning Chartered Surveyors to conduct a new fire safety inspection. That inspection identified multiple serious issues.
Urang has now appointed contractors to install a fire alarm system at a cost of £130,000 (excluding VAT) for a building of approximately 70 dwellings. This has effectively doubled our service charges. Leaseholders were invoiced between £2,000 and £3,000 each and given just seven days to pay.
Some of the fire safety issues now requiring remediation — such as combustible composite decking on balconies — have been visible for years. It raises serious questions as to why these matters were not addressed much earlier.
I pay approximately £200 per month in management fees for a modest one-bedroom flat in London, yet service levels are consistently poor. Reported issues take weeks to resolve. A recent water leak that caused damage to the building took 6–8 weeks to address.
The communal areas have not been redecorated in the 12 years I have lived here, despite ongoing contributions to a repairs budget and sinking/reserve fund.
Since December, I have been forced to submit three formal complaints due to poor service, none of which have been properly resolved. Communication from senior staff has at times been inappropriate and, on occasion, threatening in tone.
Based on my experience, I cannot recommend this company. Leaseholders deserve transparency, accountability, and proactive management — none of which I have seen demonstrated here.
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At Urang, we understand that your property or properties will likely be your largest investment. It can be stressful, complex and time-consuming to manage, not least to get the results you expect.
That’s why, for over 20 years, we’ve been building a team of exceptional London Property Management experts here to solve whatever property-related problems you may face.
Urang Group has six main departments, spanning all areas of London Property Management:
1. Block & Property Management
2. Property Maintenance, Cleaning & Support
3. Building Works
4. Legal Services (e.g. Right To Manage)
5. Project Management & Surveying
6. Support Services.See more
