Review Time
Urang is the worst property management company I have encountered in my time as a homeowner. Staff are frequently unhelpful, and formal complaints are routinely ignored or left unresolved.
In 2021, with the approval of the RTM directors, Urang appointed a company called Tri Fire to carry out a fire safety inspection at my building. That company has since been widely discredited and found to have fraudulently issued fire safety certifications, including EWS1 forms. Despite this, Urang waited five years before commissioning Chartered Surveyors to conduct a new fire safety inspection. That inspection identified multiple serious issues.
Urang has now appointed contractors to install a fire alarm system at a cost of £130,000 (excluding VAT) for a building of approximately 70 dwellings. This has effectively doubled our service charges. Leaseholders were invoiced between £2,000 and £3,000 each and given just seven days to pay.
Some of the fire safety issues now requiring remediation — such as combustible composite decking on balconies — have been visible for years. It raises serious questions as to why these matters were not addressed much earlier.
I pay approximately £200 per month in management fees for a modest one-bedroom flat in London, yet service levels are consistently poor. Reported issues take weeks to resolve. A recent water leak that caused damage to the building took 6–8 weeks to address.
The communal areas have not been redecorated in the 12 years I have lived here, despite ongoing contributions to a repairs budget and sinking/reserve fund.
Since December, I have been forced to submit three formal complaints due to poor service, none of which have been properly resolved. Communication from senior staff has at times been inappropriate and, on occasion, threatening in tone.
Based on my experience, I cannot recommend this company. Leaseholders deserve transparency, accountability, and proactive management — none of which I have seen demonstrated here.
Shocking service. Calls, emails, SMSs and voicemails get ignored. Nothing gets resolved.
We needed access to a particular room for the wifi to get installed in our flat. They LOST the key. The worst part is that they spent over a month requesting us with information to make time. After a MONTH sending out detailed information of what the engineer was meant to do, getting approval from the landlord… they told us they simply cannot find the key.
Stay away from this company. Nothing gets managed.
Shocking service. Calls, emails, SMSs and voicemails get ignored. Nothing gets resolved.We needed access to a particular room for the wifi to get installed in our flat. They LOST the key. The worst part is that they spent over a month requesting us with information to make time. After a MONTH sending out detailed information of what the engineer was meant to do, getting approval from the landlord… they told us they simply cannot find the key. Stay away from this company. Nothing gets managed.
Urang is a poorly managed company. The issue I have included but are not limited to.1. Unable to Process DDTheir South African based agent assured me over and over that I could set up a DD - by contacting my bank. She did not understand what a standing order is vs a DD. They do not take DD.2. They do not send annual service chargesThey send Quartey. Despite asking for an annual charge. They then refuse to collect using DD. They then fine you days after sending. And when you ask for DD they refuse to engage. 3. ContactThey do not respond to requests to discuss issues with more senior and UK based team members4. Lack of interestThey show no interest in trying to fix a thing for a leaseholder - who is directly paying their fees.SummaryBadly runTechnically retrogradeLacking the most basic payment feature like DD
I have been working with Urang Property Management Limited and their Associate Property Manager Beatrice Van Der Merwe conducting their Fire Risk Assessments over the last year. I can confirm that they are a very professional company and Beatrice is very keen to ensure that their properties are safe and compliant with current Fire Safety Regulations.Customers should confident that Urang Property Management Limited will provide an excellent service for them.
We have a very negative experience of Urang. One has to continually chase them for replies and they employ poorly trained staff in South Africa.They try to hide fee increases by including them in the budget which is highly untransparant. If the service of such value, why do they not highlight the percentage increase?They also use the budget to agree fees for services they provide without itemising the expenditure. For example, they will put amounts under "maintenance" which will look like an allocation for potential maintenance work but it will actually be a committed expense for additional services. Again highly untransparant.
Urang has been very good in terms of managing our flats and we continue to have a good working relationship. Beatrice who is my point of contact is always available and gets any issues sorted quickly and professionally. All round a good experience
It is with great appreciation that we commend Ms. Beatrice of Urang for her outstanding performance, professionalism, and dedication in her role.Throughout her service, Beatrice has consistently demonstrated excellent organisational skills, reliability, and a proactive approach to her work. She handles her responsibilities efficiently and ensures that all tasks are completed to the highest standard. Her attention to detail and commitment to maintaining quality in every aspect of her work are truly commendable.
I contacted Isabel Pretorius, as i couldn't get a mortgage offer without a letter from Urang confirming some details of the property. Given the importance, Isabel dealt with this very promptly and the mortgage offer has now been issued. Very grateful to Isabel for her prompt and friendly assistance. Neil Barnett
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At Urang, we understand that your property or properties will likely be your largest investment. It can be stressful, complex and time-consuming to manage, not least to get the results you expect.
That’s why, for over 20 years, we’ve been building a team of exceptional London Property Management experts here to solve whatever property-related problems you may face.
Urang Group has six main departments, spanning all areas of London Property Management:
1. Block & Property Management
2. Property Maintenance, Cleaning & Support
3. Building Works
4. Legal Services (e.g. Right To Manage)
5. Project Management & Surveying
6. Support Services.See more
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