I ordered four items over six working days, expecting free next-day delivery, but as of now, the items haven't been dispatched, and I've received no shipping email despite paying in full upfront. My attempts to reach customer service have gone unanswered, and it's disheartening that my order still shows as unprocessed. As a first-time online customer, I was looking forward to supporting a local brand recommended by a friend, but the lack of communication has left me disappointed. I understand that delays can happen, especially during busy periods, but clear communication is essential. I was impressed by the collection's style and pricing, but with my work event now passed and no items received, I feel let down. If fulfilling next-day delivery is a challenge, it would be wise to reconsider offering it during peak times to avoid disappointing customers.
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