Review Time
I ordered four items over six working days, expecting free next-day delivery, but as of now, the items haven't been dispatched, and I've received no shipping email despite paying in full upfront. My attempts to reach customer service have gone unanswered, and it's disheartening that my order still shows as unprocessed. As a first-time online customer, I was looking forward to supporting a local brand recommended by a friend, but the lack of communication has left me disappointed. I understand that delays can happen, especially during busy periods, but clear communication is essential. I was impressed by the collection's style and pricing, but with my work event now passed and no items received, I feel let down. If fulfilling next-day delivery is a challenge, it would be wise to reconsider offering it during peak times to avoid disappointing customers.
I experienced very poor communication regarding my order. I placed an order for four items over six working days, expecting free next-day delivery, but as of now, the items haven't been dispatched, and I've received no shipping email despite paying in full upfront. My attempts to reach customer service have gone unanswered, and it's disheartening that my order still shows as unprocessed. As a first-time online customer, I was looking forward to supporting a local brand recommended by a friend, but the lack of communication has left me disappointed. I understand that delays can happen, especially during busy periods, but clear communication is essential. I was impressed by the collection's style and pricing, but with my work event now passed and no items received, I feel let down. If fulfilling next-day delivery is a challenge, it would be wise to reconsider offering it during peak times to avoid disappointing customers.
The return process was terrible. The link provided in the package didn't work, but fortunately, I was able to get help from another retailer who provided a return link. After sending the item back and providing proof of delivery, I received minimal responses and was told the refund would be processed within 14 days. After several emails and attempts to chat, I had to escalate the issue, which was resolved quickly by the other retailer. I will not be purchasing again.
This service is not even worth one star. I returned an item on October 29, and they confirmed its receipt the next day. However, I’ve had to pay for a service due to the delay in processing my refund. I've received no updates from them, only tracking information confirming they have the item. My attempts to reach out through various channels have been ignored. I am very frustrated and will not be using this service again.
I'm trying to return items but keep getting automated replies stating my request is under review. It's baffling since the items were purchased directly from their website. The customer service has been incredibly poor, and I would recommend avoiding this service in the future. The return process seems overly complicated, and I hope someone can clarify it.
I returned items over two weeks ago, and the carrier shows they were delivered, yet I haven’t received any confirmation or refund. Despite multiple attempts to reach out, I've only received one response, and I'm doubtful about receiving the £50 refund anytime soon. I will not be using this service again.
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