My son vacated his rental studio room in Liverpool four months ago, and it took three months to get our deposit back. They deducted £222 for a deep clean of a single studio room, which he left mostly clean except for the boiler cupboard and skirting. Charging for deep cleaning is illegal, and the fee is absurdly high for a single room, indicating a complete lack of negotiation with the cleaner. Additionally, I mistakenly overpaid one month's rent and am still waiting for reimbursement four months later. Despite multiple emails and complaints, I have yet to receive a response. Do not trust this company.
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We are an award-winning property operator specialising in the leasing & management of residential communities.
