I usually refrain from writing reviews, but my experience over the past five months has been so stressful and anxiety-inducing that I feel it's important to share. In July, I submitted a request to change the sharer because I needed to vacate the property by September. I followed all the necessary steps: - I notified the agent in writing of my move-out date.
- I adhered to all procedures they outlined.
- I even paid the fee for the sharer change, which was accepted right away.
- A new tenant moved in with their full knowledge and consent. I genuinely believed everything was settled. However, as of December, due to their administrative delays, the new tenancy contract for the new occupant has still not been issued. Instead, I am informed: "The tenancy is on a rolling basis, so it remains legally in your name." How is that fair? The new tenant has been living there for months. The company was aware I was leaving. They accepted my fee for the sharer change. They promised a new contract would be issued. Yet, I am still held legally responsible. This situation has caused me ongoing fear and anxiety. Knowing someone else resides in a property under my name, while I have no control, access, or protection, has made my life incredibly stressful. With major life changes, visa deadlines, and work relocation approaching, their negligence has left me emotionally drained. For five months, I trusted they would handle things properly. Instead, I find myself potentially liable for a property I no longer live in, all because they couldn't issue a simple contract promptly. I have never encountered this level of mismanagement with any letting agent before. Now, I am forced to contemplate formal complaints and legal action just to safeguard myself from a situation they created. If you value your peace of mind, legal safety, or overall well-being, I strongly recommend reconsidering renting anything managed by this company. They may leave you facing the consequences of their delays, as they did to me. This entire ordeal has been devastating and utterly unfair. One star.
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