urbancaps.co.nz

2.6
2.6 Based on 8 reviews

...

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supergirl42039
Wrong item and won't correct their mistake

I ordered a Navy Blue wooden cheesecutter flat cap from this store.They ended up sending me the coffee brim grey version of the hat.I emailed them immediately to let them know of the mistake and to ask if I can please return the hat and have the correct one sent. I also included a photo of the one that I received to prove that they sent the wrong item.Despite this it has now been one month since my first email about the issue and they continue to completely ignore me.I would give them 1 star, since it is what they deserve. However, they did send me a hat, and it is the right style, just the wrong colour.So I upgraded them to a 2 stars. Which even with the incorrect item being sent, if they had rectified the situation I would have given them 5 stars for it.

2
Date of experience: Feb 07, 2023

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