Misleading advertising. I tried their service once but was informed that the same cleaner would not be available for my regular bookings due to being in a different category. This was never mentioned in their app. I’ve contacted their support team as requested to resolve this issue. I was later informed that they would arrange it, but then received a call stating it couldn’t be done. It feels like empty promises. I just want the same cleaner for regular service. It’s either you honor your commitment or not. Based on their website, this is my right as a consumer. If they choose not to honor their own offerings, that’s their decision. I urge others to consider their options.
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