I’ve used this cleaning service multiple times, and it’s always the same disappointing experience. They rarely arrive on time and often don’t show up at all. For example, I had a confirmed booking for 5 PM, but by 6:12 PM, no one had arrived, and then the service was canceled without any refund. This has happened repeatedly. It feels fraudulent. If they can't provide proper service or arrive on time, they shouldn't accept advance payments and then refuse refunds. This is unprofessional and dishonest.
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