I purchased the Urban Company Native M0 in Nov 2025 (AWB # SF2424024207URM). Within just two months, the machine stopped working. Despite the heavily marketed "2-year unconditional warranty," Urban Company is simply beating around the bush to avoid fixing the problem.
During the initial installation, their own technician confirmed the water pressure was perfectly fine. Now, they are using "low pressure" as a fake excuse to bypass warranty repairs and extract more money. They tried to force me to pay an extra ₹900 for an "external pressure kit" instead of honoring their service agreement.
Frustrated, I called an independent technician (an ex-UC employee). He fixed the machine in under 5 minutes and confirmed that UC intentionally blames water pressure to avoid warranty costs and upsell unnecessary parts.
Avoid this product if you value your money and peace of mind.
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