I am from an interior design company and recently ordered two maroon chairs. The quality and finish are very poor. The stitches are visible on the outside, with white thread showing on the maroon fabric. The piping finish is also substandard. Overall, the quality is extremely disappointing and not worth the money.On the Urban Ladder website, it is clearly mentioned that there is a 7-day return policy for damaged or defective products. I raised a complaint and sent photos of the product, but now the Urban Ladder customer support executive is refusing to process the return. This has been one of my worst experiences with Urban Ladder.The product is now lying in our warehouse. This will be our last order on the Urban Ladder platform, and we will not be ordering from them again.Beware before ordering from Urban Ladder!
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