Review Time
I had an extremely disappointing experience with the service after purchasing a shoe rack and a bookshelf. Firstly, the delivery took an excessive 10 days. Additionally, both items required self-assembly, which should have been manageable, but turned into a complete disaster. They failed to provide sufficient hardware, and many parts were mismatched. The shoe rack had damaged boards, and the glue they supplied did not adhere properly. The screw markings were inaccurate, making assembly nearly impossible without force and guesswork. This clearly indicates a lack of quality control and attention to detail. The most frustrating aspect was not just the product quality but the service itself. I visited the store for assistance, but instead of taking responsibility, they directed me to the vendor, requesting videos, user manuals, and part details. For the second product, they required the same documentation. Even after submitting everything, there has been no resolution. Initially, they claimed the vendor team would investigate, then it escalated to the manager, and later to an internal team. The only thing that changed was the excuse and the team name. No one genuinely attempted to resolve the issue. There was no replacement, no proper technician support, and absolutely no accountability. What adds to the frustration is that the salesperson assured me at the time of purchase that any post-delivery issues would be fully addressed. I have the conversation as proof. However, once payment was made and the product delivered, all those assurances disappeared. No one followed up. My strong recommendation: Avoid this service. Do not believe their promises. Do not anticipate support after delivery. You will only encounter delays, excuses, and frustration. Save your time, money, and peace of mind by steering clear of this service.
I had a terrible experience with Urban Ladder, HSR. after purchasing a shoe rack and a bookshelf. First of all, the delivery itself took 10 days. On top of that, both products required self-assembly, which is fine in theory, but in reality it was a complete mess.They did not provide enough hardware, many parts were mismatched. For the shoe rack, some boards were damaged and the glue provided does not stick properly at all. The screw markings were inaccurate, making it impossible to assemble correctly without force and guesswork. This clearly shows poor quality control and zero attention to detail.The worst part is not even the product quality – it is the service. I personally visited the Urban Ladder store to get help. Instead of taking ownership, initially they pushed to the “vendor” and taken videos, user manuals, and part details. For the second product, they asked for the same documentation. Even after sharing everything, there has been absolutely no resolution.First, they said the vendor team will check. Then it was escalated to the manager. After that, it went to the “internal team.” The only thing that kept changing was the excuse and the team name. No one ever actually tried to solve the problem. No replacement, no proper technician support, no accountability.What makes this even more frustrating is that the salesperson had confidently promised at the time of purchase that any issues after delivery would be fully taken care of. I even have the conversation as proof. But once the money was paid and the product was delivered, all those promises vanished. No one followed through.My strong advice: Do not buy from Urban Ladder, HSR. Do not trust their promises. Do not expect support after delivery. You will only get delays, excuses, and frustration. Save your time, money, and peace of mind by staying away from this store.
I was delivered the Henreita 3 seater sofa yesterday Is it so defective, answer is probably NO but what's the experience ; not nice at allwe visited local experience (HYD kondapur) center to get a feel , the staff showed us 'Amora' and told the seating experience and foam/upholestry will be of a similar nature and it's then we ordered online 'Henreita'Unfortunately the seating is very firm ; you get the feeling of sitting on a cotton mattressthe sofa doesn't appear to be sturdy ; you want to sit gingerly on the sofa; ideally u want to be far more relaxed and not so cautious about what's going to happensee the video, and you'd notice it's wobbles a bit giving you that jittery feelingThis cannot be resolved over phone but hopefully they send a technician / experience guy and help us understand if the product is intended to be like that; in which case i'd advise dont buy without experience and just going by the brand /their claims
Urband ladder should stop misleading customers with fake “warranty” assurances when your products are built with poor-quality materials. Within just 6 months, my bed developed fungus for the second time. This is not bad luck — this is a clear material and manufacturing failure.The use cheap cardboard and low-grade internal material in premium-priced furniture, making it highly vulnerable to moisture and fungus. And when customers report it, your customer support conveniently says they “can’t do anything” about it. So what exactly is your warranty for?Furniture is supposed to last for years, not rot within months. Offering excuses and helpless responses after the damage is done is nothing but a cover-up for poor quality.Customers pay premium prices for durability, trust, and peace of mind — not repeated failures, health risks, and total lack of accountability.Fix your materials. Fix your standards. Stop selling fragile products at premium prices.Order ID: T881117941Product Name: Fidora Solid Wood Queen Size Drawer Storage Bed In Mahogany Finish Date of Purchase: July 24th, 2025Reference Ticket id — 765008473971
Extremely disappointed. I bought electric recliners recently. One of the recliner did not work properly. I raised the complaint to which was not addressed. There service team turned a deaf ear.My strong suggestion - Never buy stuff from themFirstly its inferior qualitySecondly the will not give you service
Can't begin to explain how pathetic the experience had been with Urban Ladder. I had ordered a sofa last year with a warranty of 3 years. Now when I asked for services they refused stating that its damaged cause of us. The sofa is under normal use and its still damaged. They are not bothered about the quality
Bought a sofa from Urban Ladder 3 months ago. Cushions sagged already. I even paid extra for their extended warranty, but repair has been a nightmare. Promised 5–7 days, it’s been 20+ days and still no sofa. Terrible after-sales service. Stay away from Urban Ladder.
If you are lucky to receive the furniture without any damage then it's okay. But by mistake if there is an issue with the product then only God can save you. Customer support is of no use and thanks to its no refund policy. Happy calling Customer care forever😀I am suprised that all the customer reviews are so true. I wish I had seen these reviews before paying and getting trapped. Going to be 2 months now and still waiting for the delivery as on 20th Aug
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