urbanoutfitters.co.uk

3.6
3.6 Based on 1.8K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Archie Turner
Extremely disappointing online service

Shopping online with this company has been very frustrating. For three consecutive years, I've faced issues with Christmas orders. In 2023, my order was delayed, and after waiting two weeks, I learned it wouldn't arrive in time, forcing me to scramble for a replacement gift. In 2024, my order was canceled due to stock unavailability, even though I had successfully placed it days earlier. Now it's December 2025, and the same problem has occurred: my order was canceled due to lack of stock, despite having ordered and paid recently. This indicates a significant inventory management problem. Experiencing this issue three years in a row points to a deeper, systemic issue within the company. I will no longer shop here as these recurring problems are unacceptable.

1
Date of experience: Dec 01, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More