Platform deserves 0 stars. I would not recommend them. On 2 separate occasions I have had bad experiences and the customer support team does nothing about it. One lady messaged me on the app to come babysit her son. She wanted to do an interview between the hours of 9AM - 1PM. I responded to her through the app and she did not see it so she says or respond to it. My response asked for when she wanted me to come by and where to meet her. I message her again to check in, no response. Days go by and I assume she no longer needs/wants my services. I get a phone call the day of when I would’ve interviewed with her and she’s very hostile saying “you’re supposed to be at my house right now” and I told her that she didn’t respond so I did not know that. She accused me of lying about responding to her message and said I didn’t provide proof (she never asked for it). She left me a bad review so I responded to her and told her respectfully that she needs to not drag my name through the mud about this when it was her that failed to check her app. She claims I should’ve called or just shown up to her house and that’s not how you do business without solidifying plans first. I asked customer service to take down the review and they sided with the parent saying I failed to do my part. Didn’t remove the review. On another instance, I had a mother try to scam me essentially for free baby sitting by literally never coming home. She messaged me last minute to babysit and said she would be forever grateful, I told her I could but I needed to bring my puppy cuz she’s on antibiotics and if I couldn’t then she would have to find another sitter. She said that was fine and her kids would love to play with the dog. We agreed on 3.5 hours of baby sitting. I arrived at her house and ate something small in my car before coming in so I could have dinner when I left. The children were fine for the most part, some temper tantrums here and there but to be expected. The night dragged on and the mother was responding to texts but she was not coming home at the agreed upon time. I told her I could not stay later than what we talked about as I had a job to clock into in the morning. I also hadn’t had dinner, only the something small in my car. She’s like “oh I’m so sorry! Would you like me to bring you something back?!” I said no, I had food. She just needed to come home. Still she was late and not planning on coming home anytime soon. I told her I needed to go as I had been there for at least 5.5 hours at this point. I ended up telling her if she didn’t come home, I’d be contacting police because she was partying and not respecting my time. Children were asleep by this time (I left) and yes I was wrong for this as there were underaged kids which I see the fault in but the next morning she messaged me saying I was such a life saver but then flipped the script and said she wanted to asked me about something that happened that night in which I hit one of her kids. That is 10000% false and untrue. She claimed she had proof, I asked her for the proof. Crickets. She wouldn’t answer my phone calls and claimed to be a DV victim fleeing from their dad (not saying she isn’t) but it’s ironic that’s brought up at a time where protecting your children should be your priority as a parent especially as a mother. I asked her why she didn’t come home if your daughter told you last night that I hit her, no response. She claimed her daughter might have been dramatic but personally as a parent, I’m not taking any chances. There will be someone present asap for clarification. She absolutely refused to pay me until I threatened to take her to civil court for the issue. She said that was a bad idea on my part because I wouldn’t want a recording of me abusing kids to be played in front of a judge. I told her please bring all the recordings you want because you won’t find me or my voice on any of them. She also claimed that she regularly pays her sitters MORE than what I’m asking because I then told her she just didn’t want to pay me. She was trying to get one over on me and it wasn’t working. I eventually got paid but it was a whole ordeal and I ended up reporting her. She read the review from the previous lady and decided that she was going to try to drag my reputation even more because that lady set the tone that I was already problematic. Again, support did nothing. I reported her and made a post in the Facebook group for UrbanSitter (which I knew would get taken down immediately) but it was to warn people in the area to not babysit for her and to be careful of her BS. They deleted my post and banned me from the group but I still keep the screenshots from 4 years ago for anyone and everyone who considered using this platform. There was a lot of interaction with the post and other sitters saying the mom is full of it. It is absolutely garbage and they do not care. Money is money to them, which is fine but you will not be tarnishing my name.
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