Review Time
I have an active, paid UrbanSitter membership, but my account is completely blocked due to an “Identity Check” error.
The site tells me to contact support, but I cannot message caregivers or reach support through the platform. Phone calls are not answered, and support responses are non existent.
This makes the service unusable despite payment. Very frustrating experience, especially for a childcare platform where timing matters.
I have an active, paid UrbanSitter membership, but my account is completely blocked due to an “Identity Check” error.The site tells me to contact support, but I cannot message caregivers or reach support through the platform. Phone calls are not answered, and support responses are non existent.This makes the service unusable despite payment. Very frustrating experience, especially for a childcare platform where timing matters.
I was a provider for Urbansitter. Past 2 years, much less demand for sitters. Today was automatic renewal day and they did not send a 30 day notice, just processed my card. Which is against the law in CO. I sent them a note and they said they sent a notice, but i have all contact saved from them. The charge went through at midnight, so once i saw their email today I could not cancel. Avoid businesses that have to treat people like this.
Used to vouch for them as a sitter, but now they have turned into the other apps where they allow parents to bully the sitters. Sitters aren’t allowed to have any say over payments or negotiate, otherwise, you get introuble. Here’s the thing, no one follows your terms.I should have reported every single parent in your platform according to your terms.But instead you hid my profile to appease a parent.
Locked Out Without Notice, Ignored for Months, Still Being Charged – UrbanSitter Must Do BetterI have trusted UrbanSitter for years and built wonderful, lasting relationships with nearly all of my sitters. This makes what has happened even more disappointing.For months, both my account and my husband’s account have been locked without any explanation or prior notice. UrbanSitter’s own policy states that members will be informed if there is a reliability concern and given the opportunity to address it — yet no such notice was ever given. We were abruptly denied all access to the service, including booking and messaging sitters, without a word.I sent multiple written inquiries from both accounts. Not one was answered. This is more than poor customer service — it is a failure to communicate in good faith and a breach of the implied covenant of fair dealing under contract law.Making matters worse, UrbanSitter continues to charge my credit card for membership fees, despite the fact that I have been denied the ability to use the service in any way. Continuing to bill customers while blocking access is unethical, and may constitute unauthorized billing and unjust enrichment under consumer protection laws. UrbanSitter’s silence has been more damaging than the account lockout itself. A simple explanation, a chance to address any concerns, or even a timely acknowledgment could have preserved trust. Instead, their lack of transparency, responsiveness, and accountability leaves me no choice but to warn other parents: think very carefully before committing to this platform.
They have you go through the process of posting a job, filling out an account, sorting through applicants, and then you want to book or interview they say “sorry that will be $45 for one month of a premium membership”. Lol?? After wasting hours. What an absolute scam.
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