(UPDATE TO MY INITIAL COMPLAINT) I re-read your policy and noticed that nowhere does it explain WHEN AND HOW an Urbansitter sitter's account is to be removed from hidden status. I had my membership renewed only a month ago and again, as aforementioned, this is my sole source of income so being able to use my account again is vital. Your prompt response is needed here. *******************I could have given a 5 star rating to Urbansitter a month ago but ever since they hid my account (equivalent to blocking my account so no parents can see my profile and I cannot respond to ads) and I tried to send them numerous messages about this, ALL OF THEM WERE COMPLETELY IGNORED AS IF MY MESSAGES AND I ALL DO NOT EXIST. My account was renewed last month and this is my sole source of income. I lost hundreds of potential clients for much-needed money to support my household just because of this blockage. One thing I noticed is that there is NO explanation of when my account won't be hidden any longer. Can you please show me where exactly in your policy pertains to my situation? I have 5 star reviews from many clients which includes repeated bookings, have a Master's degree and many years of both teaching and providing high-quality educator caregiving to my name and am being treated just like a scam artist. Obviously, you do not care at all about my presence on Urbansitter of providing high quality care to clients nor my huge loss of income. I am going to be resorting to help from my lawyer friends as well as current Urbansitter clients to speak with you soon if I do not receive an immediate response.
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