My husband and I hired a babysitter from Urbansitter to cover childcare for our two youngest children for one week. I had what seemed to be a normal interview with the sitter. In actuality, she was late the first day, and very late the second day. When I called her on the second day to find out where she was I mentioned that I left laundry on my bed. I had no intention of asking her to do laundry. Because her phone connection was bad, she assumed that i was asking her to do laundry. She started yelling and cussing at me and telling me that she would not do our laundry. I tried to explain, but her phone kept cutting out as she yelled at me. I became afraid that she was unstable, and should not watch my children. I called her back and told her not to come to babysit. This infuriated her, and she came to our house anyway. She violent screamed at my husband in front of our children. She tried to pick up my youngest, who was two. She told my husband she wouldn't leave until he paid her cash for the week. He wrote her a check for the day before and for that day even though she didn't work for us that day. We were traumatized by the event. Guess what? She is still on Urban Sitter. I filled out forms, called, emailed. They really never did anything. She has good reviews! Months later I am concerned that she has rage tendencies and may hurt someone. Urbansitter never followed up with any of my complaints. They never called me, they would reply to my email saying that someone would call, and no one ever did. I would put the name of the sitter here, but they have blocked that sitter from my view. She told them that we asked her to do laundry and that we lived in an inappropriate setting. I am a residential minister at a university, and I thoroughly explained that I live in an apartment building with a bunch of college students. Please don't use urban sitter. The reviews are not trustworthy. We are lucky that this particular babysitter didn't lose her temper at one of our children. She is dangerous and potentially violent, and Urbansitter was careless and irresponsible about follow up.
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