As others note, they're automatically renewing full-rate memberships during COVID. I contacted support promptly twice that I didn't want it--they refused to issue a refund. [Update--the 3rd time a supervisor stepped in and helped! Thank you, Brittney, 4 stars] because they have good sitters, though in 5 years I've gotten as many from other sites.
Claim your business profile now and gain access to all features and respond to customer reviews.