My experience with the lighting purchase has not gone as expected. After receiving the product, it soon stopped working. I reported this to the support team, who contacted the manufacturer and informed me that a replacement part would be sent. Two months have passed, and I have yet to receive it. I have been following up without any resolution. I am out of pocket, and no refund has been issued for the defective product, which is still under warranty. Additionally, the delivery was handled by the service, and I was advised to return it to the showroom myself. It is nearly 2 meters tall and quite heavy. Overall, this has been a very disappointing experience, and the after-sales service has been inadequate.
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Welcome to Urbansuite, the place to shop for contemporary European furniture, with stores in Manchester and Windsor. Contract and retail customers welcome.
