My experience with the lighting purchase has not gone as expected. After receiving the product, it soon stopped working. I reported this to the support team, who contacted the manufacturer and informed me that a replacement part would be sent. Two months have passed, and I have yet to receive it. I have been following up without any resolution. I am out of pocket, and no refund has been issued for the defective product, which is still under warranty. Additionally, the delivery was handled by the service, and I was advised to return it to the showroom myself. It is nearly 2 meters tall and quite heavy. Overall, this has been a very disappointing experience, and the after-sales service has been inadequate.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Urbansuite, the place to shop for contemporary European furniture, with stores in Manchester and Windsor. Contract and retail customers welcome.