urbansuite.co.uk

4.5
4.5 Based on 14 reviews

Welcome to Urbansuite, the place to shop for contemporary European furniture, with stores in Manchester and Windsor. Contract and retail customers welcome....

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Average Rating

4.5

/
5

14 Reviews

5 Star
71%
4 Star
21%
3 Star
0%
2 Star
0%
1 Star
7%

All Reviews

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Review Time

Angelito68725
An Exceptional Experience from Start to Finish

My spouse and I are thoroughly pleased with our experience with the service. Every phase, from design to installation, was seamless. The representative went above and beyond to find the best solution for our space and requirements. They personally visited our home to create a bookshelf that fits perfectly, ensuring the wall could support it. Not only did they provide guidance on the ideal dimensions, but they also assisted us in selecting the best color combination. The final outcome is remarkable. A special mention goes to the installer, who was exceptionally kind and very skilled. Overall, we are very satisfied with the representative and the service, and we highly recommend both.

5
Date of experience: Jan 01, 2026
Kathryn Wright
Incredible Experience

My spouse and I are extremely satisfied with our experience with the service. Every step, from design to installation, went effortlessly. The representative exceeded our expectations to find the perfect solution for our needs. They came to our home and designed a bookshelf that fits the space beautifully, ensuring the wall could support its weight. They advised us on the ideal dimensions and helped us choose the best color combination. The final result is outstanding. A special mention goes to the installer, who was incredibly kind and highly skilled. Overall, we are very pleased with the representative and the service, and we wholeheartedly recommend both.

5
Date of experience: Dec 19, 2025
rems3d77
High-Quality Products and Excellent Support

There was a wide selection and the assistance from the team was invaluable in finding bedroom furniture to complement our new bed. The furniture is of superb quality, and they also helped with the delivery. The showroom was impressive for ideas as well. I would definitely recommend this service.

5
Date of experience: Mar 01, 2025
Poe
Disappointing Experience with Lighting Purchase

My experience with the lighting purchase has not gone as expected. After receiving the product, it soon stopped working. I reported this to the support team, who contacted the manufacturer and informed me that a replacement part would be sent. Two months have passed, and I have yet to receive it. I have been following up without any resolution. I am out of pocket, and no refund has been issued for the defective product, which is still under warranty. Additionally, the delivery was handled by the service, and I was advised to return it to the showroom myself. It is nearly 2 meters tall and quite heavy. Overall, this has been a very disappointing experience, and the after-sales service has been inadequate.

1
Date of experience: Feb 25, 2025
Wanda
Recently Acquired Table and Chairs

I recently bought a table and chairs from the service. The staff provided very good service, being knowledgeable and helpful. The pricing was very reasonable. Delivery was handled professionally and was first-class. I would highly recommend this store; it's worth a visit.

5
Date of experience: Dec 19, 2023
Teddy Smith
Exceptional Staff Support

I purchased two ex-display barstools online, and the staff were extremely helpful. The stools were shipped internationally, and the team went above and beyond to ensure they were packed and shipped promptly after payment. The shipping rate was reasonable, and the stools arrived within a week, which was faster and more cost-effective than buying them locally. Thank you very much; the stools are amazing and fit perfectly.

5
Date of experience: Jul 31, 2023
Pvbt58
Excellent Customer Service

They provided great support from the initial advice to resolving an issue with my table after delivery. The team was friendly and understanding throughout, responding quickly to my queries. The pricing they offered was the best. The only minor issue was that the initial delivery was a bit confusing due to using a third party. I would be more than happy to purchase from them again as they have quality products at competitive prices and superb customer service.

4
Date of experience: May 14, 2022
Gutshi29
Outstanding Service

I was very impressed with the service I received. The representative went out of their way to assist us with a caring and efficient approach.

5
Date of experience: Nov 05, 2021
Angelina Walker
Highly Recommended

I highly recommend this service. Great support and fast delivery. I will definitely use them again.

5
Date of experience: Mar 29, 2021
EP40
Great Purchase Experience

I ordered a side table and received excellent customer service, with all my inquiries answered promptly. The delivery was timely, and the delivery team helped me inspect the table, which was perfect.

5
Date of experience: Feb 19, 2021

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Business Details

  • Welcome to Urbansuite, the place to shop for contemporary European furniture, with stores in Manchester and Windsor. Contract and retail customers welcome.

  • language https://www.urbansuite.co.uk

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