I wish I had checked reviews on here beforehand as my experience is unfortunately much like others trying to obtain a refund.I returned a fully labelled dress via Royal Mail tracked delivery that has now been with Urban Touch for 3 weeks yet I haven’t received my refund or heard anything from them about it despite it being outside of the legal 14 day window they have to process refunds. I have tried to contact them multiple times via various channels but heard nothing.When I originally placed my order the next day service I paid for turned up 3 days late so I am also chasing a refund of the shipping cost. But again, no response.To echo other reviews, I cannot advise strongly enough to avoid this company as they are somehow getting away with not processing customer refunds - avoid the hassle and shop elsewhere!
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