Review Time
Ordered from Urban touch, I was contacted by Stacey in their "UrbanTouch Customer Happiness Team" to be told the item I ordered was not in stock in the size ordered.
I was offered options of waiting, choosing a different colour at a 30% discount or cancel the order. I elected a different colour at the discounted price, the item arrived but no acknowledgement of my emails or discount. What is the point in offering this if you aren't going to actually do it? Its the principle that frustrates me!
As per other reviews suggest, this store has poor customer service and does not respond to you. Shame as the item was actually very nice, but I wouldn't buy from here again as if you ever need to return an item or have issues you are simply ignored with poor customer service.
Ordered from Urban touch, I was contacted by Stacey in their "UrbanTouch Customer Happiness Team" to be told the item I ordered was not in stock in the size ordered. I was offered options of waiting, choosing a different colour at a 30% discount or cancel the order. I elected a different colour at the discounted price, the item arrived but no acknowledgement of my emails or discount. What is the point in offering this if you aren't going to actually do it? Its the principle that frustrates me! As per other reviews suggest, this store has poor customer service and does not respond to you. Shame as the item was actually very nice, but I wouldn't buy from here again as if you ever need to return an item or have issues you are simply ignored with poor customer service.
I have contacted via Live chat on their website and responded in a second. They were so helpful and the product I received is amazing. So excited to wear it on my daughters wedding party. Also I would like to stae that they delived the product next day of my purchased even I placed standart delivery service order.
Best customer service and product! This is my second time, I purchased a dress from Urban Touch and I am so happy with my dresses and their helpful customer service. I purchassed wrong size bur was so helpful. They arrange exchange and refunded the unwanted size immediately.
I wish I had checked reviews on here beforehand as my experience is unfortunately much like others trying to obtain a refund.I returned a fully labelled dress via Royal Mail tracked delivery that has now been with Urban Touch for 3 weeks yet I haven’t received my refund or heard anything from them about it despite it being outside of the legal 14 day window they have to process refunds. I have tried to contact them multiple times via various channels but heard nothing.When I originally placed my order the next day service I paid for turned up 3 days late so I am also chasing a refund of the shipping cost. But again, no response.To echo other reviews, I cannot advise strongly enough to avoid this company as they are somehow getting away with not processing customer refunds - avoid the hassle and shop elsewhere!
The dress was beautiful but didn't quite fit properly. I sent it back well within the refund limits, undamaged, unworn, Royal Mail tracked to the address customer service told me to use. It arrived weeks ago and no refund. Customer service ignored me via email and botchat. So... fine if things go well, rubbish if they don't. Sell on ebay or vinted because no one will help with refunds.
Bought a top which unfortunately did not fit. Returned for refund on 11 December, tracking acknowledges delivery on 15 December. While I appreciate it has been the Christmas period I have had no acknowledgment of my return, despite two emails. I will be contacting my card issuer once the minimum term has passed but I cannot recommend strongly enough that you do not buy from this retailer who at best are disorganised and at worst stealing from their customers.
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