urth.co

3.2
3.2 Based on 29 reviews

...

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Yun Kim
님들아 내가 가방이랑 렌즈 클리닝 키트 샀음 그런데 버러지마냥 터진거 보내서 환불이나 교환 요청했더니 ai만 계속 답장함 I am contacting you again regard

님들아 내가 가방이랑 렌즈 클리닝 키트 샀음 그런데 버러지마냥 터진거 보내서 환불이나 교환 요청했더니 ai만 계속 답장함
I am contacting you again regarding my purchase of a bag and a lens cleaning kit.
The lens cleaning kit arrived already damaged and leaking, soaking all items in the package and making them unusable.
I have contacted you multiple times to request a refund or replacement. However, I have only received automated AI-generated responses and no reply from an actual representative. This is not an acceptable way to handle a product damage issue.
This is a clear case of damaged goods being sent, and I am requesting that a real customer service representative review this case and respond within 3 business days with a resolution (refund or replacement).
If I do not receive a direct human response within this timeframe, I will proceed with opening a formal dispute through the platform.
And if this problem solvers well I would erase this comments from every websites.

1
Date of experience: Feb 10, 2026

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