It is with huge regret I am leaving a poor review despite being a very loyal regular customer (every year i spend around £500-£600 with this brand however the customer service element is SHOCKING. It may be due to the brand using an AI customer service team? I have have been trying to resolve a query which is preventing me ordering £100.00 of products. Having sent multiple messages via the message centre, which is quite honestly is useless, I am now stuck with no way of escalating the issues. It feels this brand needs to look carefully at the poor customer service offering which i have found now and in the past to be not fit for purpose.
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ESPA products are as unique as they are effective; they are tested each and every day by a highly trained and extremely professional global network of therapists based in 55 countries. Recognised as global leaders in spa, ESPA successfully combines t...
