I purchased an MSI motherboard from Amazon Australia, well within the warranty period. MSI later refused to replace the product, claiming it was sourced from Amazon USA. As an Australian consumer, I cannot purchase from Amazon USA, and this was never mentioned when I provided the serial number and model during the support process. Had MSI disclosed this earlier, I would have avoided unnecessary shipping costs.Despite the product being under warranty, MSI Australia failed to honour a replacement. This appears inconsistent with Australian Consumer Law requirements regarding consumer guarantees and reasonable remedies.Unfortunately, this is not my first negative experience with MSI. Previously, I returned an MSI liquid cooler and never received a replacement or the returned item. During that process, there were clear disputes between the retailer and MSI’s RMA team, resulting in delays and no proper resolution.Overall, MSI Australia’s customer service and warranty handling have been extremely poor, causing both financial loss and inconvenience. Based on my experience, I would not recommend MSI products or support in Australia.
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