Review Time
I should have read these reviews before purchasing my MSI computer. Within 2 months of purchase I had to upgrade my BIOS and got ZERO assistance or explanation from tech support. Now at a little over a year with my MSI PC, I have to upgrade my BIOS again. I have never had a computer where I had to do anything with the BIOS. And where is tech support with anything other than a "I'm smart and you're dumb" attitude. Never again....
Terrible customer service. They never answer the phone, don't return messages, and their live chat has disappeared.
I had pre-sales questions.
I finally emailed, was told they have nothing to do with that department and just ignored me when I asked if they were going to file a complaint.
When I tried to pay for their video card, they declined my payment twice even with my bank asking for a PIN that I entered in twice.
Then they said I must have done something wrong (no I didn't) or their fraud picked something up and I should try to use evil Pay Pal. I said I'm NOT using them. I use credit cards.
I explained I was in Mexico and my address and everything is in the US, but that shouldn't matter, I purchase online alot and have for decades.
I asked if they were going to push through the sale or relax their fraud for my purchase and they ignored me.
I wasted days of my life with this company AND I have their MB which I purchased around 1 1/2 years ago. After reading other reviews, I'm wondering if my computer issues aren't because of Windows, but because of them.
My website coder chose this MB, I didn't even know who they were before buying it.
I upgraded to the MAG 271QP QD-OLED because I wanted a display that could actually keep up with my RTX 5080. The difference between this and a standard IPS or VA panel is night and day. The contrast is perfect for horror games where shadows and lighting are everything. Motion clarity is the best I've ever seen—it’s perfect for competitive shooters and fast-paced action. If you're looking for a top-tier 1440p monitor that delivers both beauty and speed, this is the one to get.
I am writing this to highlight a very frustrating marketing tactic used by MSI regarding the Pulse GL66 (11UGKV). While the official specifications list an HDMI 2.1 port, the reality is far from what a consumer expects from this standard.The HDMI port on this machine is a perfect example of "name-only" rebranding. Although it is labeled as 2.1, it lacks the most critical features of the actual standard:No VRR/G-Sync Support: It does not support Variable Refresh Rate, making it impossible to use G-Sync on external monitors through HDMI.Limited Bandwidth: The port is capped at 18Gbps, which is exactly the specification of the old HDMI 2.0.Misleading Marketing: MSI chose to use the HDMI 2.1 label by only supporting minor features (like ALLM), while omitting the high-bandwidth and sync features that gamers and power users actually need.It is disappointing to see a reputable brand use legal loopholes to rebadge old technology as new. Even though this model is no longer the latest on the market, this experience has seriously damaged my trust in how MSI reports its hardware specs.Consumers deserve transparency, not technicalities used to hide outdated ports.Model: MSI Pulse GL66 11UGKV Issue: HDMI 2.1 Labeling without VRR/G-Sync or full bandwidth.
I upgraded to the MAG 271QP QD-OLED because I wanted a display that could actually keep up with my RTX 5080. The difference between this and a standard IPS or VA panel is night and day. The contrast is perfect for horror games where shadows and lighting are everything. Motion clarity is the best I've ever seen—it’s perfect for competitive shooters and fast-paced action. If you're looking for a top-tier 1440p monitor that delivers both beauty and speed, this is the one to get.
Terrible customer service. They never answer the phone, don't return messages, and their live chat has disappeared.I had pre-sales questions.I finally emailed, was told they have nothing to do with that department and just ignored me when I asked if they were going to file a complaint. When I tried to pay for their video card, they declined my payment twice even with my bank asking for a PIN that I entered in twice.Then they said I must have done something wrong (no I didn't) or their fraud picked something up and I should try to use evil Pay Pal. I said I'm NOT using them. I use credit cards.I explained I was in Mexico and my address and everything is in the US, but that shouldn't matter, I purchase online alot and have for decades.I asked if they were going to push through the sale or relax their fraud for my purchase and they ignored me.I wasted days of my life with this company AND I have their MB which I purchased around 1 1/2 years ago. After reading other reviews, I'm wondering if my computer issues aren't because of Windows, but because of them.My website coder chose this MB, I didn't even know who they were before buying it.
I have had a Creator laptop for ~ 5yrs. I broke a hinge rendering it somewhat useless, and upon calling MSI and receiving an RMA I sent the unit in for an evaluation. The same day apparently that they received it, it was repaired no charge and returned to me with 2 day shipping. Stellar customer service.
I purchased an MSI motherboard from Amazon Australia, well within the warranty period. MSI later refused to replace the product, claiming it was sourced from Amazon USA. As an Australian consumer, I cannot purchase from Amazon USA, and this was never mentioned when I provided the serial number and model during the support process. Had MSI disclosed this earlier, I would have avoided unnecessary shipping costs.Despite the product being under warranty, MSI Australia failed to honour a replacement. This appears inconsistent with Australian Consumer Law requirements regarding consumer guarantees and reasonable remedies.Unfortunately, this is not my first negative experience with MSI. Previously, I returned an MSI liquid cooler and never received a replacement or the returned item. During that process, there were clear disputes between the retailer and MSI’s RMA team, resulting in delays and no proper resolution.Overall, MSI Australia’s customer service and warranty handling have been extremely poor, causing both financial loss and inconvenience. Based on my experience, I would not recommend MSI products or support in Australia.
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