I couldn't sleep last night and somehow found myself at Trustpilot and as I always do with a company I love, checked out the low ratings for Naked Wines. The experiences most recently listed, during this pandemic, were nothing like I have ever experienced. I have had bottles I did not like---instantly refunded.Trouble with the amount showing ---- fixed before I purchased.The monthly angel's fee, which is flexible during regular times, is explained clearly. I had bottles sent that I did not order---problem fixed (new warehousing software problem) and my correct order sent out. I even got to keep the wines shipped by mistake. I have been with the company for about five or six years now and find their customer service---either with chat or email--always business-like and professional. Keep up the great work wine staff, WineGuy, and Rowan!
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Nakedwines.com connects wine drinkers to independent winemakers. Together, they produce hundreds of exclusive wines you can't find anywhere else. Every wine is a discovery – the passion project of an experienced artisan who makes wines thanks to customer support.
With the backing of 100,000 wine drinkers (and counting), winemakers are given the opportunity to do what they do best – make top-quality wine. And without having to worry about expensive sales or marketing costs, they can make it for less.
Everybody deserves great wines at everyday prices. Nakedwines.com makes it happen.See more
