🛑 Beware: Wallet Funds Are Stuck … Support Is Lacking! 🔹Review: I want to share my experience to alert others. I had a refund of $45.52 credited to my wallet after canceling an order. The system forced me to use these funds for a new purchase, but the order could not process due to their “risk control” measures. Despite my bank confirming the refund, the support team continually overlooked solutions, asking for screenshots, videos, and repeated verifications — none of which resolved the problem. I even earned additional credits (~$65), but it’s uncertain if I will ever be able to access them. Their customer service responses are scripted, contradictory, and unhelpful. Requests like “verify a payment method when your wallet covers the entire order” are illogical. Several senior representatives have informed me they cannot assist, leaving my funds locked. 🔹This experience highlights: • Wallet funds can be trapped indefinitely • Customer service is unable to resolve the issue • Automated risk controls prioritize the company over actual customers • Persistent follow-ups do not lead to a resolution 🔹I strongly advise anyone thinking of using the wallet or game credits: your money may be inaccessible, and their support will not assist you in retrieving it.
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