Review Time
I am always highly impressed with the style and especially the quality of your clothing. I do not think I could ever be more satisfied. My favorite place to shop. Please do not ever change!Sincerely,Teresa (Teri) Duncan
I had a terrible time. Not only did I order and pay for express shipping that stated 2 to 3 days, it also didn’t come in. I told customer support about it and they referred me to a different service who asked did I check my neighbourhood. After that I got no response. I was not happy with how this interaction went. My son who goes to school in the Philippines has always been a loyal customer for years and not having these clothes for him when he return was terrible
Visited the store at Disney Springs in Orlando and although I can't remember the employee's name, she was fantastic. Super helpful and clearly wanted our time in the store to not only find us great merchandise, but also a great experience. She dug through boxes of new shirts to find my size, and arranged for shipment of what they didn't have on hand for me. While doing so she told us some of the history of the brand and educated us on the styles and inspirations of the clothing.I first learned of the brand about 4 years ago, when I encountered a Japanese tourist wearing a Superdry jacket. Fast forward to the Orlando trip and as soon as I saw the name on the storefront I rushed inside. I loved most things that I found inside. I settled on a backpack and pair of board shorts. My ONLY criticism comes in reference to the t-shirt cuts, but it's not much different than my criticism of all popular t-shirt brands right now. I would have definitely bought at least two additional shirts if it wasn't for the way the sleeves are cut into the shirt. I don't know how to describe it other than a widening of the shirt at the bottomed seam of the sleeve, rather than it maintaining an even width with the seam at the shoulder. It leads to the effect where, if you lift your arms up at all, the bottom of the shirt lifts up as well, and as a larger guy, I cannot over express how much we hate that. In most cases, an XL is a perfect fit for me, but my arms aren't at my side all day, I am still active. And a 2X is monstrously too large for me. I cannot wear this style of shirt unless I want it to ride above my belt line every time I move. Aside from that, the overall style and experience was fantastic and I can't wait to get home from my trip to try on the board shorts when they arrive.
I love their product quality. The best thing I like is their customer support. There were a couple of instances when I had to reach out to chat support to resolve my queries, and to my surprise, their team is so quick in responding back to your queries. Amazing experience.
Superdry.com will send you irregular sized pants and sweatpants. This is the most disappointing online order I have made recently, and I order a lot of crap online. I ordered small on all sizes and they fit like large. Sizing and Fit are so inconsistent because each UNIT is manufactured on a different Continent to keep cost down, which is reasonable, but, will drive away online consumers. I will not be ordering online from supercrap.com anymore.
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