us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Review Time

ecm parts & service llc
mixed feelings

when i started ECM parts and service july 2024, My husband had East coast Mowers & Service llc he had 2 square machines one for his house calls and one at his store.. when i moved my location to 1200 castle hayne rd which is a 36 acre ware house facility with 3 different buildings.. i tried to secure a loan and was denied because of his account which im not affiliated with.. i even offered to pay his debt and was blown off.. my business has its own EIN/TIN and separate bank accounts and was still denied.. even after getting other credit card processing offers i stuck with square.. i just believe this is completely and totally unfair.. but i still use your product.. in a year i have never even heard from my account rep not 1 time. customer service absolutely is terrible..

3
Date of experience: May 29, 2025
Carolyn Joyce
Trustworthy

Have used other securities, changed to ESET. Have used for several years with no problems. ESET keeps me guarded and protected

5
Date of experience: May 29, 2025
Michael
Installing Authenticator and password…

Installing Authenticator and password program not intuitive. Got frustrated and just went back to LastPass and deleted ESET.

2
Date of experience: May 29, 2025
Kevin Frederickson
Simple to use

Easy to use as I can do a scan very easily as it is just a few clicks and it scans.

5
Date of experience: May 29, 2025
Farzin
Confused but positive

I like the ease of use and the quality of the software. Overall i feel like we are getting a level of security. Of course over the last few years the Cyber Security system has not identified anything out of ordinary ( I am glad )Regarding my experience regarding renewing my subscription I am not sure if it was really positive or negative!I had automatic renewal, you failed to get an authorization, i had to do it manually I ended up with ESET Home, I am still running ESET Cyber Security on my computer. I found it a bit confusing!

4
Date of experience: May 29, 2025
Bearded Rays Backyard BBQ LLC
Very easy and convenient

Very easy and convenient. The tools give more ways of growing my business. I love keeping track of my customers especially new customers.

5
Date of experience: May 28, 2025
Kelly
I had high hopes using this platform…

I had high hopes using this platform for a new company. Then one day my account was froze and they simply said "you didn't see the email?" They apparently sent one email, but I had verified and punched in all the information already into my account. They said my funds were frozen for 90 days. It is now 120 days and my funds still aren't released. I can guarantee you I will never use this company again and reading the reviews my story is not alone. Customer service is no help and could not ever tell me why it was frozen and terminated to begin with. You're better off with literally anything else.

1
Date of experience: May 28, 2025
Prima Burke
Never a virus!

Ever since I started using ESET (a number of years ago), I haven't had any problems with viruses.

5
Date of experience: May 28, 2025
Slugpuppy3
Agents Helpful & Polite

I have had Eset for several years and (so far) have had no trouble with viruses or other malware. By telephone your agents are polite and helpful.

5
Date of experience: May 28, 2025
David Kern
I get a request a day for a survey and…

I get a request a day for a survey and I'm finished with that time waster. May be important to you and not to me

5
Date of experience: May 28, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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