Review Time
A week ago I had my account deactivated. The only reason I can come up with is that I do a lot of transfers in and out. I am not doing anything illegal, I just transfer a lot to pay bills or set money aside I don't want to spend etc. I read the terms and there is no limit on how many transfers you can make. I have never had a charge back or overdrawn the account. I sell legitimate goods, jewelery and such that I make.They sent me an email they deactivated my account but can't tell me why due to security reasons. You can't tell me why on my own account? When I try to call a live person, it doesn't matter which option I choose, it directs me back to an automated message to refer to the email I received. The email directs me to online support. When I try to use online support it will not let me chat with a live agent. The online support will only let me read articles of help.When I go to customer feedback it wont let me post or participate in forums for help. It's like I have been blacklisted but I absolutely didn't do anything wrong. I emailed them and have not gotten a response 6 days later. This was the only way I could find to even remotely reach a live person.On top of that they say they are holding my funds for 150 days. That's 5 months! Banks will only allow customers to dispute transactions at 60 days, so why does square hold my funds for another 3 months on top of that.The fact that they have completely band me from reaching anyone in customer service on MY account, holding my funds for 5 months when I did nothing wrong or illegal is ridiculous. This puts square at the top of my list for overall worst customer service. I spent four hours over three days, trying to reach anyone to discuss the situation. I have been a customer for a few years, had a couple small square loans I always paid back, used it regularly especially during the market seasons, and this is how I am treated. If you are reading this review, please know I am being one hundred percent honest in my review and the entire situation is completely beyond my comprehension how a company can treat customers and do business banking like this.UPDATE: You can see square sent a generic response. However when I follow their direction it is the same outcome as above. This tells me this is an automated response so Square can seem like the want to help you, but in the end no way to contact a live person or resolve this issue. I'm still waiting 5 months for my funds to be released. A customer can only dispute a charge for 60 days with their bank, but Square can disable my account and not give me an option to dispute that decision and hold my funds 180 days. Yeah something's not right here. Since this happened ran into other people with same issues at my market. Do not use Square.
1. No real person to talk to over the phone - even though they have a number displayed, when you call it they just say to contact via chat.2. Bad UI for orders - updated a new shipping address and for some reason it didn’t auto saved it as my new default address (like in any other leading ecom website) and therefore my order was delivered to the wrong address.3. No one cares about you there as a customer and no one could help with canceling or rerouting the order.Lost me as a client
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