Excellent experience again with Emirates Vacations. We booked a trip last year through the website and same excellent experience. We received all proper documentation on time, reminders notices when needed, etc. All side bookings (like private transport, guides, etc...) were there, on time and waiting for us. The only two small issues that we have encountered both times are: processing payment online and seats selection.Online payment: both time we booked (not sure if it is related to the full amount), we weren't able to complete payment online. But, after sending an email to customer service, we were called back within 24 hours to complete the transaction at the convenient time for us. Customer service was excellent and revised the full booking with us by phone.Seats selection: this might be the same on different airlines (I just don't remember) but both times we flew Business Class and only when the full payment is done to Emirates Vacations that the airline Emirates gives you the opportunity to choose your seats via their mobile app or the website. I would like that seat selection could be available at booking (at least for Business Class) even with just a deposit as when you fly with your significant other or children, you want to make sure you are all together. Obviously this is less of an issue when you book 60 days before your trip as you have to pay in full your trip right away. But when you book a trip 6-9 months in advance, it would be great to have the opportunity to select the seats to prevent the possibility that the family will not be together.
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Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesvacations.com, where you can find our very latest holiday offers.
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